CUSTOMS & IMPORT FEESDo I have to pay for customs/import duties?
Simply put - no. kay me customers are often busy people, and we know that well. We want to simplify your life as much as we can. All import fees and customs duties will be paid for by kay me - they're included in the price. Simple! .
DELIVERY COURIERWhich courier do you use for your deliveries?
We use DHL as our dedicated shipping partners for all our deliveries - one of the most trusted international delivery providers available and providing fast customs clearance straight to your door.
SHIPPING COSTSWhat are the shipping costs?
Shipping costs to all countries we deliver to are free - simple!
SHIPPING TIMEHow long will it take before I receive my order?
If you order before noon Japan time on a workday, your order will be processed on the same day. The shipping-time within Europe is 4-5 days. For USA, China and Singapore, shipping times will be 3-4 days. For all other countries, the average shipping-time is 5-6 workdays. In exceptional cases, the shipping-time may vary.
DELIVERY OPTIONSDo you deliver to PO box addresses?
Unfortunately we do not deliver to PO Box addresses at this time.