How to earn points
Shop and Earn
Collect points with every purchase made through our online store
On special days
just for you
Celebrate you with a little treat.
On your special day, enjoy a parcel of kay me points delivered straight to your account!
Participate in
Special campaigns
From new collection surveys, pre-orders and more,
your participation in kay me campaigns earns you even more rewards!
How To Use
1. Create an Account
Create a kay me account to
begin earning points
2. Earn Points
Earn 30 points for every $10 (USD) spent
3. Redeem Points
Use your points with any online purchase and save!
100 kay me points are equivalent to $1 (USD)
②How to Earn/Redeem Points
Points can only be used in our online store
③How to check your points
❶Hover over the profile icon on the top right of the page
❷click on "My Account" to log in
❸Once logged in, click on "kay me Points" in the menu bar of your account dashboard to check your points
Terms and Conditions
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◆ How to earn kay me Points
kay me Points can be earned through online purchases on the kay me store (kayme.com) or by participating in campaigns. Points can be earned for credit card purchases (English-language store/Japanese-language store) or COD/bank transfer (Japanese-language store only).
For purchases on the English-language store:
$10 (USD) spent = 30 kay me points earnedFor purchases on the Japanese-language store for delivery in Japan:
¥100 (JPY) spent = 3 kay me points earned- kay me Points are earned at the ‘time of invoicing’. kay me Points are delivered at the time of invoicing, not the time of order.
- For ‘Try and Buy’ orders paid through ‘pay-as-you-go billing’, points will be earned at the time of payment.
For ‘Try and Buy’ orders paid through ‘monthly billing’, points will be earned at the end of the month when the payment is made.
- kay me Points expire 365 days from the date of purchase unless otherwise stated.
- Campaigns or offers may be available at certain times to earn additional kay me Points.
a) kay me reserves the right to change the rate at which kay me Points are earned at any time and without notification
b) kay me Points are earned on ‘pre-tax’ prices and cannot be earned from any additional shipping/delivery fees that may be incurred.
c) When using kay me Points to place an order, new kay me Points are earned on the remaining balance outstanding
【Note】
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◆ How to redeem kay me Points
kay me Points can be redeemed through direct online purchases on the kay me store (kayme.com).
For purchases on the English-language store: 100 kay me points = $1 (USD)
For purchases on the Japanese-language store for delivery in Japan: 1 kay me point = ¥1 (JPY)a) kay me reserves the right to change the rate at which kay me Points can be redeemed at any time and without notification
b) kay me Points can be redeemed on our tax-free prices on the English-language store and tax-inclusive prices on the Japanese store. Points cannot be redeemed to cover any additional shipping/delivery fees that may be incurred.
c) A minimum fee of $1 (USD) (English-language store) or ¥100 (JPY) (Japanese-language store) is applicable for every order
d) Purchases can be paid for up to 99% in points but cannot be purchased solely through kay me Points
e) For purchases made with kay me points, points will be awarded for the purchase amount (excluding tax on the Japanese-language store) after deducting the amount used with kay me points
【Note】
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◆ What happens if I return my items for a refund?
Your statutory rights are unaffected by the use of kay me Points. Your order will be refunded to the payment method used at the value invoiced at the time of purchase. If any kay me Points were redeemed at the time of purchase, these will be refunded to your account. kay me Points cannot be exchanged or refunded for monetary value. Any kay me Points earned for the order will be removed from your account.
For partial returns on orders that contain multiple items and paid with kay me points, priority will be given to credit refunds then kay me point refunds. If the value of the return exceeds the initial monetary payment, then the difference will be refunded in equivalent kay me points.
kay me points earned previously on orders with partial returns will be removed in the amount equivalent to the refund.
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◆ When do my kay me Points expire?
kay me Points expire 365 days from the date of purchase unless otherwise stated. Certain campaigns or offers may offer kay me Points with differing expiration periods. Please check individual campaigns/offers for more information. Information on expiry dates of your kay me Points is available in the customer account dashboard.
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◆ Can I exchange my kay me Points for cash?
kay me Points cannot be exchanged or refunded for monetary value and cannot be transferred to other accounts.
FAQ
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1. When do my kay me Points expire?
kay me Points expire 365 days from the date of purchase unless otherwise stated.
Certain campaigns or offers may offer kay me Points with differing expiration periods.
Please check individual campaigns/offers for more information.
Information on the expiry dates of your kay me Points is available in the customer account dashboard. -
2. How do I check my kay me Points?
You can check the history of your kay me Point allocation, usage, and expiry dates by going to ‘kay me Points’ in your customer account dashboard.
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3. Can you transfer points from one account to another?
kay me Points cannot be transferred to other accounts, nor can they be exchanged or refunded for monetary value
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4. Can you still earn kay me Points without registering for an account?
kay me Points can only be earned and used by members who are registered on our website.
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5. How are points earned?
For every 10$(USD) spent, 30 points will be rewarded to your account.
e.g.
For a purchase of $500, your account will be rewarded a total of 1500 kay me Points. -
6. Can I earn points from in-store purchases?
kay me Points can only be earned through online purchases.
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7. When are my kay me Points added to my account?
Earned kay me Points are automatically added to you account after payment is verified. For bank payments and Cash on Delivery payments, the points will be added to the account after the payment is complete. kay me Points are delivered at the time of invoicing, not the time of order.
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8. How do you use kay me Points?
You can use your points towards your online payment, where 100 points is equivalent to $1.
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9. Can I use my kay me Points in-store?
kay me Points can only be used for online purchases.
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10. What happens if I return my items for a refund?
Any kay me Points earned for the order will be removed from your account. If kay me points were redeemed at the time of purchase, they will subsequently be refunded to your account.
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11. Can you use kay me Points to purchase pre-order items?
Yes, kay me points can be used on pre-order purchases through our online store.
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12. When do my kay me Points expire?
kay me Points expire 365 days from the date of purchase unless otherwise stated. Certain campaigns or offers may offer kay me Points with differing expiration periods. Please check individual campaigns/offers for more information. Information on expiry dates of your kay me Points is available in the customer account dashboard.
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13. Is it possible to purchase items solely using kay me Points?
Purchases can be paid up to 99% in points but cannot be purchased solely through kay me Points.
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14. How do I use my kay me Points?
Be sure to log into your account that holds your kay me Points and proceed to checkout once you are ready with your item(s). On the Payment Information Page, you will be able to add the amount of points you wish to deduct from your total cost.
