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Additional Insole Padding


Additional Insole Padding

Customize your Puni Puni Pumps insoles for additional insole padding, for the best support and discomfort relief catered for your feet. For this additional insole padding installation service, please add this with your Puni Puni Pumps order. Regardless of quantity, each option will be USD$20

View Puni Puni Pumps
Please choose your desired option for each shoe in the box below

Additional insole padding installation for Puni Puni Pumps.

Size: 21.5cm~26.0cm
*If you don’t see your shoe sizes, please contact us with your size requirements
Heel height: 7cm
*Different shoe sizes for each foot available for order
Shoe width
Due to the luxurious cushioning inside of the shoes, the shoe molds to support the width of the feet. Although this varies to each individual, the width of the shoe is about 2.5E-3E
Frequently asked questions

Can I return a product?
After you received the order, we kindly ask you to check whether the content of the package matches your order. If this is not the case, please contact: support@kayme.com If a product doesn’t meet your expectations, you may return it at your own expense within 14 days. Undergarments must for hygienic reasons be returned unworn and in their unopened, original packing with the label and price tag attached. If not, they cannot be returned. Gift wrapping and laundry bags can also not be returned.

Can I exchange a product?
Unfortunately we are unable to exchange products at the moment.

How do I return a product to the returns department?
A return form is sent with your package. Please fill in the return form and add it to the package together with the copy of the invoice. First, request a product return from your customer dashboard ‘Product Returns’. Then ship your item back to us, following the instructions on the returns form included in your shipment.

Can I also return my order in a kay me store directly?
Yes, if (one of) the item(s) do(es) not fit properly, you can also return the order at one of the kay me stores*.
*Orders can be returned in the following stores: Odakyu Shinjuku, Tokyo Ginza

How long will it take before I receive my money back?
We shall transfer the money paid for the returned product within 30 days. The returned products must be in their original condition, have not been damaged, washed, altered or worn and include the original packaging and any related accessories or instruction books.*
*If a returned product doesn’t meet the above mentioned standards, the kay me webshop may refuse the returned product.

As these shoes are made to order and tailored to each customer, returns and exchanges resulting from anything other than a quality issue with the product will not be accepted in-stores or online.

When purchased online, if the shoes are unworn or fit the criteria listed below, they will be accepted for returns or exchanges.

In instances the item you received differs from your order
In instances the item you received is damaged or broken

If you wish to return or exchange the item due to either of these reasons, please fill out our Contact Form within 10 days after you receive the item.

Steps to return or exchange the item:
Please return the item to the address stated below
Please choose for shipping to be paid on delivery

<Return address> kay me Customer Team
〒160-0022 Tokyo, Shinjuku-ku, Shinjuku 3-13-5 Kurihashi Bldg. 6F
TEL: 03-6228-6813

How to store
As the material is sensitive to heat and humidity, please store the item away from direct sunlight in a dry and cool place. Please avoid storing the shoes in paper or plastic bags, and if possible, wrap them in soft flannel or a flannel-like cloth

Basic cleaning
Wipe the outer surface of the item with a cloth to remove dirt and residue. If the inside of the shoes has been affected by moisture or high humidity, place them in a dry and dark place to air out
Intensive cleaning
Vegan leather, vegan enamel
With a soft cloth, remove loose dirt and dust from the outside, and gently wipe with a dampened cloth to remove excess dirt. For deeper cleaning, use a diluted mild detergent to wipe the dirt away
Vegan suede Remove dust and dirt using a brush. For deeper cleaning, use a suede cleaner to lift the dirt and wipe it away. We also recommend spraying the shoes beforehand with waterproof spray to protect the shoes from damage

※ Our recommended care set can be purchased in-store at the following locations: Ginza, Yurakucho, Shinjuku, and Umeda.

Repair ・In-sole replacement (per shoe): $40 USD (shipping not included). Please contact us to request this option
・Heel replacement (per shoe): $50 USD (shipping not included). Heel top lift replacement (per shoe): $30 USD (shipping not included).
・To repair outside peeling, please contact us directly. The estimated cost will be about $45 USD (shipping not included). Frequently asked questions